FAQ

Frequently Asked Questions

General FAQ

Electric Mountain Bikes are full suspension mountain bikes that have the added benefit of amplifying your pedaling power through a battery driven motor. It feels like riding a traditional mountain bike, just a bit easier.

Yes, but the parent or guardian must also participate in the tour or ride with them during the rental period

Yes, you will need to confirm your identity at check-in

If there is a greater than 50% chance of rain, the tour or rental will be canceled. Malibu Mountain Bikers will do their best to notify you as soon as possible once we determine we will not be conducting tours or renting bikes. You can re-schedule or receive a full refund. Please call us at 805-660-2715 or email at craig@malibumtb.com if you have any questions.

We will not conduct tours or rent bikes if the trails are muddy. Malibu Mountain Bikers will do their best to notify you as soon as possible once we determine we will not be conducting tours or renting bikes. You can re-schedule or receive a full refund. Please call us at 805-660-2715 or email at craig@malibumtb.com if you have any questions.

Yes, email craig@malibumtb.com or call 805.660.2715 for details.

Yes, skills classes can be arranged by emailing craig@malibumtb.com or calling 805.660.2715. If the skills class is for a minor, a parent will also need to participate.

Tour FAQ

Bike, helmet, gloves, elbow and knee protection

Even though both tours take place on a wide fire road, all participants should be comfortable riding a bike and shifting gears. There are short steep descents with the possibility of loose rock and gravel. These tours are not for someone new to biking.

When biking uphill on an electric mountain bike, it will feel like you are walking up a moderate incline. The Malibu tour is a little more strenuous than the Cheeseboro tour due to the amount of climbing.

2-2.5 hours from arrival to departure

The Malibu tour starts in the dirt parking lot across from 5555 Busch Drive, Malibu, CA 90265.

The Cheeseboro Canyon tour starts in the upper parking lot (gravel). Address is 5792 Chesebro Road, Agoura Hills, CA 91301.

Yes, the tour guide will stop at several overlooks for pictures of the beautiful scenery.

Please arrive 15 minutes prior to the start of the tour to allow time to get you fitted to your bike. Be aware that for the Malibu tour, Zuma beach traffic can cause significant delays, especially during the summer.

Closed toe shoes such as tennis shoes (no sandals), long loose pants or shorts (padded biking shorts/pants are best), short or long sleeve shirt and lightweight jacket

Sunscreen, sunglasses, bottled water, lightweight jacket, and closed toe shoes (tennis shoes or equivalent)

Yes, you must participate in the tour and follow the directions of the tour guide. If you are interested in going off on your own, please see the rental section of this website

The Cheeseboro Canyon tour has portable toilets in the parking lot but does not have fresh water. The Malibu tour does not have toilets or water.

Yes. Helmets will be provided, but you can use your own helmet.

No. The bikes are provided and calibrated to each other to keep the group moving at the same speed.

Yes, as long as a parent/guardian also participates in the tour

Yes, email craig@malibumtb.com or call 805.660.2715 for details

Rental FAQ

Please arrive 10-15 minutes prior to your start time. This will assure time for a Malibu Mountain Bikers’ staff member to review the operation of the bike and to make necessary adjustments

Wendy/Potrero Trailhead is in Thousand Oaks. Malibu Mountain Bikers will meet you in the dirt parking lot. Address is 3996 Potrero Road, Thousand Oaks, CA 91361

The Los Robles Trailhead is in Thousand Oaks. Malibu Mountain Bikers will meet you in the dirt parking lot across from 330 Green Moor Place, Thousand Oaks, CA 91361

The Cheeseboro Canyon Trailhead is in Agoura Hills. Malibu Mountain Bikers will meet you in the lower parking lot at 5792 Chesebro Road, Agoura Hills, CA 91301

Please see corresponding map on Rental page of website for specific directions.

Yes, you can pick-up the bikes (Westlake Village, CA). You will not be charged the $25.00 drop-off fee.

You will meet a staff member from Malibu Mountain Bikers at the same location where the bikes were delivered.

Yes, there is a $25.00 drop-off fee.

A 2021 Specialized Turbo Levo eMountain bike; if needed, a helmet, gloves, and elbow/knee protection can be rented through the Malibu Mountain Bikers website

Yes. If you do not have a helmet, you can rent one on the Malibu Mountain Bikers website.

Yes if a parent/guardian also rides during the rental period

Malibu Mountain Bikers will make every effort to meet your needs. Please call 805.660.2715 or email craig@malibumtb.com to see if we can accommodate your request

The Specialized eMountain bike will be provided with a fully charged battery. The 700Wh battery will last between 3.5-4.5 hours of continuous riding depending upon the terrain and power level being used.

No. The 2021 Specialized Turbo Levo eMountain bikes have a 700Wh battery. This will provide between 3.5-4.5 hours of riding time depending upon the terrain and power level.

Yes, please contact Malibu Mountain Bikers at 805-660-2715 or email craig@malibumtb.com to coordinate a multiple day rental